Terms and Conditions

1. INTRODUCTION AND ACCEPTANCE

1.1 Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Ikri Ltd ("Company", "we", "us", or "our") governing your access to and use of our rental review platform located at ikri.net (the "Website" or "Service" or "Platform").

1.2 Acceptance

By accessing, browsing, or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Website.

1.3 Amendments

We reserve the right to modify these Terms at any time at our sole discretion. Any changes will be effective immediately upon posting to the Website. Your continued use of the Website following the posting of revised Terms constitutes your acceptance of such changes. It is your responsibility to review these Terms periodically.

1.4 Eligibility

You must be at least 18 years of age to create an account or submit content to the Website. By using the Website, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

2. DESCRIPTION OF SERVICE

2.1 Service Overview

The Company operates a rental review platform that allows users to view and submit reviews regarding rental experiences in Malta. The Service facilitates the sharing of information about landlords, rental properties, and rental experiences.

2.2 Public Access to Reviews

Reviews submitted to the Website are accessible to the general public without the need to create an account or login. Viewing reviews is currently provided at no cost; however, the Company reserves the right to require payment for access to reviews in the future, with appropriate notice to users.

2.3 No Guarantee of Availability

While we strive to maintain continuous availability of the Website, we do not guarantee that the Service will be uninterrupted, secure, or error-free. We reserve the right to suspend, withdraw, discontinue, or modify all or any part of the Website at any time without prior notice.

3. USER ACCOUNTS

3.1 Account Creation Requirement

To submit a review or claim a property, you must create a user account. You may register as either a tenant or a landlord. Account creation and maintenance are currently provided free of charge.

3.2 Right to Introduce Fees

The Company reserves the right to introduce fees for account creation or maintenance at any time. For existing account holders, we will provide at least thirty (30) days' advance written notice before implementing any such fees.

3.3 Account Information

When creating an account, you agree to:

• Provide accurate, current, and complete information;
• Maintain and promptly update your account information to keep it accurate and complete;
• Maintain the security and confidentiality of your login credentials;
• Notify us immediately of any unauthorized access to or use of your account; and
• Accept responsibility for all activities that occur under your account.

3.4 Account Termination

We reserve the right to suspend or terminate your account at any time, with or without cause, and with or without notice, including if we believe you have violated these Terms. Upon termination, your right to use the Website will immediately cease.

3.5 One Account Per User

Each user may maintain only one active account. Creating multiple accounts for deceptive purposes or to circumvent suspension or termination is strictly prohibited and will lead to the termination of all relevant accounts without prejudice to any rights of action available to us for any damages incurred by us.

4. REVIEW SUBMISSION AND CONTENT GUIDELINES

4.1 Submission Requirements

To submit a review, you must:

• Create and maintain an active user account;
• Accept these Terms and Conditions;
• Agree to comply with the Review Guidelines (as may be updated from time to time); and
• Provide information and documentation as requested by the Company.

4.2 Review Guidelines Compliance

All reviews must comply with our Review Guidelines. By submitting a review, you acknowledge that you have read and agree to follow these guidelines. Reviews that do not comply may be rejected, removed, or require modification before publication.

4.3 Review Vetting Process

All submitted reviews are subject to vetting by the Company to ensure compliance with our Review Guidelines and these Terms. We reserve the right to:

• Request modification of any review prior to publication;
• Require you to amend your review in accordance with our feedback;
• Refuse to publish any review at our sole discretion without providing justification; and
• Remove any published review at any time without prior notice.

4.4 No Guarantee of Publication

Submission of a review does not guarantee its publication. The Company has sole discretion over whether to publish, modify, or reject any submitted content.

4.5 Prohibited Content

You agree not to submit reviews or other content that:

• Contains false, misleading, or fraudulent information;
• Is defamatory, libelous, or slanderous;
• Violates any person's privacy, publicity, or intellectual property rights;
• Contains hate speech, discriminatory language, or harassment;
• Contains obscene, pornographic, or sexually explicit material;
• Promotes illegal activities or violence;
• Contains malicious code, viruses, or any harmful technology;
• Constitutes spam or unsolicited advertising;
• Impersonates any person or entity; and
• Violates any applicable laws or regulations.

5. INTELLECTUAL PROPERTY AND CONTENT LICENSE

5.1 Grant of License to Company

By submitting any content, including reviews, photographs, documents, or other materials (collectively, "User Content") to the Website, you grant the Company a perpetual, irrevocable, worldwide, royalty-free, non-exclusive, transferable, and sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such User Content in any media formats and through any media channels, for the purpose for which it was collected and for any related business purposes.

5.2 No Compensation

You acknowledge and agree that you will not receive any compensation, financial or otherwise, for the use of your User Content by the Company or any third party.

5.3 Representations and Warranties

By submitting User Content, you represent and warrant that:

• You own or have obtained all necessary rights, licenses, consents, and permissions to grant the license set forth above
• You are authorized to share all information and documentation provided
• Your User Content does not and will not infringe, violate, or misappropriate any third party's intellectual property rights, privacy rights, publicity rights, or any other rights
• Your User Content complies with these Terms and all applicable laws

5.4 Indemnification for Unauthorized Sharing

You agree that the Company shall not be held responsible if you are not authorised to share any information or documentation provided. You agree to indemnify and hold the Company harmless from any claims arising from your unauthorized sharing of information or content.

5.5 Company's Intellectual Property

All content on the Website, excluding User Content, including but not limited to text, graphics, logos, images, software, and compilation of content (collectively, "Company Content"), is the property of the Company or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of Company Content without our express written permission.

6. ACCURACY AND RESPONSIBILITY FOR CONTENT

6.1 Company's Verification Efforts

While the Company will make reasonable efforts to verify the authenticity of information and documentation provided by users, we cannot and do not guarantee the accuracy, completeness, or reliability of any User Content.

6.2 User's Sole Responsibility

Users remain solely responsible for all information and documentation they provide to the Company. By submitting User Content, you acknowledge and agree that:

• You are fully responsible for the accuracy and truthfulness of your submissions
• The Company shall not be held liable for any incorrect, misleading, false, or incomplete information or documentation provided by you
• The Company does not endorse, verify, or vouch for the accuracy of any User Content

6.3 No Company Liability

The Company expressly disclaims any and all liability arising from User Content, including but not limited to claims of defamation, misrepresentation, fraud, or any other legal claims that may arise from information posted by users.

6.4 Third-Party Views

Reviews and other User Content represent the views of individual users and do not reflect the views, opinions, or positions of the Company. The Company does not adopt, endorse, or take responsibility for the content or accuracy of User Content.

7. PROPERTY CLAIMS

7.1 Claiming a Property

Registered users may claim properties listed on the Website by providing documentation demonstrating:

• Legal title to the property, and/or
• The legal right to rent out the property

7.2 Verification Process

The Company will verify the documentation provided before approving a property claim. The verification process may take reasonable time, and the Company reserves the right to request additional documentation or information.

7.3 Effects of Property Claim

Once a property claim is verified and approved:

• Previous reviews may be unassigned from that property if they pertain to a previous landlord;
• The claiming user will be designated as the current property owner/manager; and
• The claiming user will have the ability to dispute reviews associated with that property.

7.4 False Claims

Submitting false or fraudulent documentation to claim a property is strictly prohibited and may result in immediate account termination, legal action, and reporting to appropriate authorities.

8. LANDLORD FEATURES

8.1 Property Claiming and Ownership Verification

Landlords may link their digital identity to a physical property address through the Verification Protocol, which requires submission of a valid form of identification, a utility bill, or email verification via Google Mail Access. Once verified, the property listing will display as "Claimed", and no other platform user may create a listing for the same physical address.

Users are required to upload current, valid documents only. Submission of expired or tampered documents will result in immediate account suspension and may be reported to the relevant authorities. Whilst there are currently no limits on the number of properties that may be claimed, the Company reserves the right to introduce claim limits at any time with prior notification. The Company further reserves the right to revoke "Claimed" status upon the sale of a property, if ownership is successfully contested by another party, if false or misleading documentation has been provided, or upon violation of these Terms, the Privacy Policy, or at the Company's sole discretion and without prior notice.

8.2 Property Listing and Reputation Sharing

Verified landlords may distribute their property listing to external social media platforms and marketplaces via a shareable Ikri website link. Landlords may customise their claimed property page by adding photographs, a property description, amenities, availability, and contact information. Prospective tenants must create or sign into an account before submitting a request to the landlord, who may accept or reject such requests at their discretion. Property reviews are displayed publicly and are viewable by anyone with access to the link. Any saved changes to a listing on Ikri (including price, availability, and photographs) are automatically reflected across all shared listings.

Landlords are responsible for keeping their listing accurate and up to date, including photographs, amenities, pricing, contact details, and availability. Failure to maintain accurate listings may result in account suspension or termination. There is currently no fee to list properties that are available or soon to be available; however, the Company reserves the right to introduce such fees at its discretion. Users are strictly prohibited from using automated bots to scrape or mass-list properties from Ikri to third-party platforms. When sharing listing links to external platforms, landlords must also comply with the terms and conditions of those respective third-party platforms.

8.3 Tenant Feedback

Once a lease has concluded or been terminated, landlords may submit a performance report on the relevant tenant through the website. Feedback is limited to objective, rental-related categories: Rent Punctuality, Property Care and Contractual Compliance as well as any other categories the Company may introduce from time to time. Landlords are prohibited from submitting feedback based on personal grievances unrelated to the tenancy. There is currently no submission window for tenant feedback, however, the Company reserves the right to introduce one at any time with prior notice.

Tenant feedback submitted via the website is strictly confidential and must not be shared with any third party without the prior written consent of the tenant in question. Landlords who share such feedback in violation of this clause will be subject to immediate account termination and may be reported to the relevant authorities. The Company accepts no liability for tenant information uploaded onto the platform that is subsequently shared by a landlord in breach of this clause. Landlords may not use negative feedback to "blacklist" a tenant from the broader rental market; feedback is limited to providing an objective record of a specific rental experience.

8.4 Right of Reply

Both landlords and tenants may submit a single reply to any review left by the other party, providing contextual information for future users of the platform. Users are limited to one reply per review; no further responses or counter-replies are permitted. Replies are limited to 500 characters and must be professional and concise. All replies are subject to moderation screening for doxing (including the disclosure of private addresses or identification numbers) and offensive language prior to publication. Once a reply has been published and the 24-hour edit window has expired, it may not be amended unless ordered by a legal authority or the Company's moderation team.

8.5 Platform Integrity and Anti-Fraud Measures

Any user found to be creating fictitious lease agreements in order to generate fraudulent reviews, whether for their own benefit or to the detriment of others, will be subject to a permanent lifetime ban from the platform and may be reported to the relevant local authorities for fraud without prejudice to the Company's right to report such fraudulent activity to the police. In accordance with applicable data protection legislation, including GDPR, the Company will anonymise personal data upon a verified request; however, Reputation Hashes derived from verified negative conduct will be retained for a period determined by the Company in order to protect the wider community.

9. REVIEW DISPUTES

9.1 Right to Dispute

Landlords who have successfully claimed a property may dispute reviews posted about their property by submitting a dispute through the Website.

9.2 Judicial Adjudication Required

The Company does not and will not act as a judicial body or arbitrator in disputes between landlords and tenants. All disputes must be adjudicated by the appropriate judicial or regulatory body in Malta.

9.3 Temporary Review Removal

When a formal dispute is submitted and documentation is provided showing that legal proceedings have been initiated:

• The disputed review will be temporarily removed from public view;
• The review will remain unpublished while the case is ongoing; and
• Users will be notified that a review has been temporarily removed due to pending legal proceedings.

9.4 Post-Judgment Action

Once a final judgment has been delivered by the judicial body:

• If the judgment requires review removal, the review will be permanently deleted;
• If the judgment supports the review or dismisses the complaint, the review will be republished; and
• The Company will require official documentation of the judgment before taking action.

9.5 Frivolous Disputes

The Company reserves the right to refuse to process disputes that appear frivolous, vexatious, or made in bad faith, or to require evidence of legitimate legal proceedings before removing a review.

10. PRIVACY AND DATA PROTECTION

10.1 Privacy Policy

Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Website, you also agree to the terms of our Privacy Policy.

10.2 Data Processing

You acknowledge and consent to the Company's processing of your personal data as necessary to provide the Service, including sharing information with third parties as described in our Privacy Policy.

10.3 Communications

By creating an account, you consent to receive communications from us via email, including service announcements, administrative messages, and updates to these Terms or our policies.

11. PROHIBITED CONDUCT

11.1 General Prohibitions

In addition to other prohibitions set forth in these Terms, you agree not to:

• Use the Website for any unlawful purpose or in violation of these Terms;
• Interfere with or disrupt the Website or servers or networks connected to the Website;
• Attempt to gain unauthorized access to any portion of the Website, other users' accounts, or computer systems or networks;
• Use any robot, spider, scraper, or other automated means to access the Website without our express written permission;
• Impersonate any person or entity or falsely state or misrepresent your affiliation with any person or entity;
• Collect or store personal data about other users without their express permission;
• Submit content in an attempt to manipulate the reputation of any landlord or property;
• Submit multiple reviews for the same rental experience or property;
• Submit reviews in exchange for compensation or other consideration;
• Harass, threaten, or intimidate other users; and
• Use the Website to advertise or offer to sell goods or services.

11.2 Enforcement

Violation of these prohibitions may result in account suspension or termination, removal of content, and may expose you to civil or criminal liability.

12. DISCLAIMERS

12.1 "AS IS" Service

The website and all content, materials, information, and services provided through the website are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.

12.2 No Warranties

To the fullest extent permitted by law, the company disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

12.3 No Guarantee of Accuracy

The company does not warrant that:

• The Website will meet your requirements;
• The Website will be uninterrupted, timely, secure, or error-free;
• The results obtained from use of the Website will be accurate or reliable;
• Any errors in the Website will be corrected; and
• User Content is accurate, complete, reliable, current, or appropriate for any purpose.

12.4 Independent Verification

You are solely responsible for conducting your own independent verification and due diligence regarding any rental property, landlord, or information found on the Website before entering into any rental agreement or making any rental-related decisions.

12.5 Not Professional Advice

The Website does not provide legal, financial, or professional advice. Nothing on the Website should be construed as such advice, and you should not rely on any User Content as a substitute for professional advice.

13. LIMITATION OF LIABILITY

13.1 Exclusion of Damages

To the maximum extent permitted by applicable law, in no event shall the company, its officers, directors, employees, agents, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising out of or relating to your use of or inability to use the website.

13.2 Cap on Liability

To the maximum extent permitted by applicable law, the company's total liability to you for all claims arising out of or relating to these terms or the website shall not exceed the amount you have paid to the company in the twelve (12) months preceding the claim, or one hundred euros (€100), whichever is greater.

13.3 Exclusions Apply

The limitations set forth in this section apply regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise, and even if the company has been advised of the possibility of such damages.

13.4 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages, so some of the above exclusions and limitations may not apply to you. In such cases, our liability will be limited to the fullest extent permitted by applicable law.

14. INDEMNIFICATION

14.1 Your Indemnification Obligation

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your use of the Website;
• Your User Content or any content you submit, post, or transmit through the Website;
• Your violation of these Terms;
• Your violation of any rights of another person or entity; and
• Your violation of any applicable laws or regulations.

14.2 Defence and Settlement

The Company reserves the right to assume the exclusive defence and control of any matter subject to indemnification by you, in which event you will cooperate with the Company in asserting any available defences.

15. THIRD-PARTY LINKS AND CONTENT

15.1 Third-Party Websites

The Website may contain links to third-party websites or services that are not owned or controlled by the Company. The Company has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services.

15.2 No Endorsement

The presence of any link does not imply endorsement by the Company of the linked website or any association with its operators. You acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with use of or reliance on any such third-party content, goods, or services.

15.3 Your Responsibility

You are solely responsible for your interactions with third-party websites and services. We encourage you to review the terms and privacy policies of any third-party websites you visit.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malta, without regard to its conflict of law provisions.

16.2 Jurisdiction

You agree that any legal action or proceeding arising out of or relating to these Terms or the Website shall be instituted exclusively in the courts of Malta, and you irrevocably submit to the jurisdiction of such courts.

16.3 Informal Resolution

Before initiating any formal legal proceedings, you agree to first contact us at [contact email] to attempt to resolve any dispute informally. We will attempt to resolve disputes in good faith.

16.4 Waiver of Class Actions

To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

17. GENERAL PROVISIONS

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and the Company regarding the use of the Website and supersede all prior or contemporaneous understandings and agreements.

17.2 Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remainder of these Terms, which will otherwise remain in full force and effect.

17.3 Waiver

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision, and the Company's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

17.4 Assignment

You may not assign or transfer these Terms or your rights hereunder, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms at any time without notice or consent. Any attempted assignment in violation of this provision shall be null and void.

17.5 Survival

Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

17.6 Force Majeure

The Company shall not be liable for any failure to perform its obligations under these Terms where such failure results from any cause beyond the Company's reasonable control, including but not limited to technical failures, internet service provider failures, natural disasters, or governmental actions.

17.7 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

17.8 Language

These Terms may be translated into other languages. In the event of any conflict between the English version and any translation, the English version shall prevail.

18. CONTACT INFORMATION

18.1 Questions and Concerns

If you have any questions, concerns, or complaints regarding these Terms or the Website, please contact us at:

Ikri Ltd

Address: [Company Address]

Email: [Contact Email]

Phone: [Contact Phone Number]

18.2 Notice Requirements

Any notices or communications to the Company required or permitted under these Terms should be sent to the contact information provided above. Notices to you may be provided via email to the address associated with your account or by posting on the Website.

18.3 Response Time

We will endeavour to respond to all inquiries within a reasonable timeframe, typically within five (5) business days.