Terms and Conditions

1. INTRODUCTION AND ACCEPTANCE

1.1 Agreement to Terms

These Terms and Conditions (hereinafter referred to as "Terms") constitute a legally binding agreement between you (hereinafter referred to as "User", "you", or "your") and Ikri (hereinafter referred to as "we", "us", or "our") governing your access to and use of our platform located at ikri.net and any subdomain (hereinafter referred to as "Website" or "Service" or "Platform").

1.2 Acceptance

By accessing, browsing, or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Website.

1.3 Amendments

We reserve the right to modify these Terms at any time at our sole discretion. Any changes will be effective immediately upon posting to the Website. Your continued use of the Website following the posting of revised Terms constitutes your acceptance of such changes. It is your responsibility to review these Terms periodically.

1.4 Eligibility

You must be at least 18 years of age to create an account or submit content to the Website. By using the Website, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

2. DESCRIPTION OF SERVICE

2.1 Service Overview

We operate a platform that allows users to view and submit reviews regarding property rental experiences within the Maltese Islands. The platform facilitates the sharing of information about rental properties, and rental experiences.

2.2 Public Access to Reviews

Reviews submitted to the Website are accessible to the public without the need to create an account or login. The submission and viewing of reviews is currently provided at no cost; however, the We reserve the right to require payment for the submission of and/or access to reviews in the future, with appropriate notice being provided to You.

2.3 No Guarantee of Availability

While we strive to maintain continuous availability of the Website, we do not guarantee that the Service will be uninterrupted, secure, or error-free. We reserve the right to suspend, withdraw, discontinue, or modify all or any part of the Website at any time without prior notice, and without liability.

3. USER ACCOUNTS

3.1 Account Creation Requirement

To submit a review or claim a property, you must create a user account. Account creation and maintenance are currently provided free of charge.

3.2 Right to Introduce Fees

We reserve the right to introduce fees for account creation or maintenance at any time. For existing account holders, we will provide at least thirty (30) calendar days' advance written notice before implementing any such fees.

3.3 Account Information

When creating an account, you agree to:

• Provide accurate, current, and complete information;
• Maintain and promptly update your account information to keep it accurate and complete;
• Maintain the security and confidentiality of your login credentials;
• Notify us immediately of any unauthorized access to or use of your account; and
• Accept responsibility for all activities that occur under your account.

3.4 Account Termination

We reserve the right to suspend or terminate your account at any time, with or without cause, and with or without notice, including if we believe you have violated these Terms. Upon termination, your right to use the Website will immediately cease. You agree to not hold Us liable for any damages You may incur as a result of your account being suspended and/or terminated by Us.

3.5 One Account Per User

Each user may maintain only one active account. Creating multiple accounts for deceptive purposes or to circumvent suspension or termination is strictly prohibited and will lead to the termination of all relevant accounts without prejudice to any rights of action available to us for any damages incurred by us.

4. REVIEW SUBMISSION AND CONTENT GUIDELINES

4.1 Submission Requirements

To submit a review, you must:

• Create and maintain an active user account;
• Accept these Terms and Conditions;
• Agree to comply with the Review Guidelines (as may be updated from time to time); and
• Provide any and all information and documentation as requested by the Us.

4.2 Review Guidelines Compliance

All reviews must comply with our Review Guidelines and these Terms. By submitting a review, you acknowledge that you have read and agree to follow the Review guidelines. Reviews that do not comply may be rejected, removed, or require modification before publication.

4.3 Review Vetting Process

All submitted reviews are subject to vetting by Us to ensure compliance with our Review Guidelines and these Terms. We reserve the right to:

• Request modification of any review prior to publication;
• Remove any personally identifiable information that may be submitted with the review
• Require you to amend your review in accordance with our feedback;
• Refuse to publish any review at our sole discretion without providing justification; and
• Remove any published review at any time without prior notice.

4.4 No Guarantee of Publication

Submission of a review does not guarantee its publication. We have sole discretion over whether to publish, modify, or reject any submitted content as per Our Review Guidelines.

4.5 Prohibited Content

You agree not to submit reviews or other content that:

• Contains false, misleading, or fraudulent information;
• Is defamatory, libelous, or slanderous;
• Violates any person's privacy, publicity, or intellectual property rights;
• Contains hate speech, discriminatory language, or harassment;
• Contains obscene, pornographic, or sexually explicit material;
• Promotes illegal activities or violence;
• Contains malicious code, viruses, or any harmful technology;
• Constitutes spam or unsolicited advertising;
• Impersonates any person or entity; and
• Violates any applicable laws or regulations.

The above list is not exhaustive, and may include other criteria and/or conditions

5. INTELLECTUAL PROPERTY AND CONTENT LICENSE

5.1 Grant of License to Us

By submitting any content, including reviews, photographs, documents, or other materials (collectively, "User Content") to the Website, you grant Us a perpetual, irrevocable, worldwide, royalty-free, non-exclusive, transferable, and sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such User Content in any media formats and through any media channels, for the purpose for which it was collected and for any related business purposes.

5.2 No Compensation

You acknowledge and agree that you will not receive any compensation, financial or otherwise, for the use of your User Content by Us or any third party.

5.3 Representations and Warranties

By submitting User Content, you represent and warrant that:

• You own or have obtained all necessary rights, licenses, consents, and permissions to grant the license set forth above
• You are authorized to share all information and documentation provided
• Your User Content does not and will not infringe, violate, or misappropriate any third party's intellectual property rights, privacy rights, publicity rights, or any other rights
• Your User Content complies with these Terms and all applicable laws

5.4 Indemnification for Unauthorized Sharing

You agree that We shall not be held responsible if you are not authorised to share any information or documentation provided. You agree to indemnify and hold Us harmless from any claims arising from your unauthorized sharing of information or content.

5.5 Our Intellectual Property

All content on the Website, excluding User Content, including but not limited to text, graphics, logos, images, software, and compilation of content (collectively, "Our Content"), is the property of Us or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of Our Content without our express written permission.

6. ACCURACY AND RESPONSIBILITY FOR CONTENT

6.1 Our Verification Efforts

While We will make reasonable efforts to verify the authenticity of information and documentation provided by users, we cannot and do not guarantee the accuracy, completeness, or reliability of any User Content.

6.2 User's Sole Responsibility

Users remain solely responsible for all information and documentation they provide to Us. By submitting User Content, you acknowledge and agree that:

• You are fully responsible for the accuracy and truthfulness of your submissions
• We shall not be held liable for any incorrect, misleading, false, or incomplete information or documentation provided by you
• We does not endorse, verify, or vouch for the accuracy of any User Content

6.3 No Liability

We expressly disclaim any and all liability arising from User Content, including but not limited to claims of defamation, misrepresentation, fraud, or any other legal claims that may arise from information posted by users.

6.4 Third-Party Views

Reviews and other User Content represent the views of individual users and do not reflect the views, opinions, or Our position. We do not adopt, endorse, or take responsibility for the content or accuracy of User Content.

7. PROPERTY CLAIMS

7.1 Claiming a Property

Registered users may claim properties listed on the Website by providing documentation demonstrating:

• Legal title to the property, and/or
• The legal right to rent out the property

7.2 Verification Process

We will verify the documentation provided before approving a property claim. The verification process may take reasonable time, We reserve the right to request additional documentation or information.

7.3 Effects of Property Claim

Once a property claim is verified and approved:

• Previous reviews may be unassigned from that property if they pertain to a previous landlord;
• The claiming user will be designated as the current property owner/manager; and
• The claiming user will have the ability to dispute reviews associated with that property.

7.4 False Claims

Submitting false or fraudulent documentation to claim a property is strictly prohibited and may result in immediate account termination, legal action, and reporting to appropriate authorities.

8. REVIEW DISPUTES

8.1 Right to Dispute

Landlords who have successfully claimed a property may dispute reviews posted about their property by sending an email to: reviewdispute@ikri.net stating the reason why they are disputing the review, and We reserves the right to request information and/or supporting documentation in order for Us to investigate the dispute.

8.2 Judicial Adjudication Required

We do not and will not act as a judicial body or arbitrator in disputes between landlords and tenants. All disputes must be adjudicated by the appropriate judicial or regulatory body in Malta.

8.3 Temporary Review Removal

When a formal dispute is submitted and documentation is provided showing that legal proceedings have been initiated:

• The disputed review will be temporarily removed from public view;
• The review will remain unpublished while the case is ongoing; and
• Users will be notified that a review has been temporarily removed due to pending legal proceedings.

8.4 Post-Judgment Action

Once a final judgment has been delivered by the judicial body:

• If the judgment requires review removal, the review will be permanently deleted;
• If the judgment supports the review or dismisses the complaint, the review will be republished; and
• We will require official documentation of the judgment before taking action.

8.5 Frivolous Disputes

We reserve the right to refuse to process disputes that appear frivolous, vexatious, or made in bad faith, or to require evidence of legitimate legal proceedings before removing a review.

9. PRIVACY AND DATA PROTECTION

9.1 Privacy Policy

Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Website, you also agree to the terms of our Privacy Policy.

9.2 Data Processing

You acknowledge and provide Us with your consent for the processing of your personal data as necessary to provide the Service, including sharing information with third parties as described in our Privacy Policy.

9.3 Communications

By creating an account, you consent to receive communications from us via email, including service announcements, administrative messages, and updates to these Terms or our policies.

10. PROHIBITED CONDUCT

10.1 General Prohibitions

In addition to other prohibitions set forth in these Terms, you agree not to:

• Use the Website for any unlawful purpose or in violation of these Terms;
• Interfere with or disrupt the Website or servers or networks connected to the Website;
• Attempt to gain unauthorized access to any portion of the Website, other users' accounts, or computer systems or networks;
• Use any robot, spider, scraper, or other automated means to access the Website without our express written permission;
• Impersonate any person or entity or falsely state or misrepresent your affiliation with any person or entity;
• Collect or store personal data about other users without their express permission;
• Submit content in an attempt to manipulate the reputation of any landlord or property;
• Submit multiple reviews for the same rental experience or property;
• Submit reviews in exchange for compensation or other consideration;
• Harass, threaten, or intimidate other users; and
• Use the Website to advertise or offer to sell goods or services.

10.2 Enforcement

Violation of these prohibitions may result in account suspension or termination, removal of content, and may expose you to civil or criminal liability.

11. DISCLAIMERS

11.1 "AS IS" Service

The website and all content, materials, information, and services provided through the website are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.

11.2 No Warranties

To the fullest extent permitted by law, We disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

11.3 No Guarantee of Accuracy

We do not warrant that:

• The Website will meet your requirements;
• The Website will be uninterrupted, timely, secure, or error-free;
• The results obtained from use of the Website will be accurate or reliable;
• Any errors in the Website will be corrected; and
• User Content is accurate, complete, reliable, current, or appropriate for any purpose.

11.4 Independent Verification

You are solely responsible for conducting your own independent verification and due diligence regarding any rental property, landlord, or information found on the Website before entering into any rental agreement or making any rental-related decisions.

11.5 Not Professional Advice

The Website does not provide legal, financial, or professional advice. Nothing on the Website should be construed as such advice, and you should not rely on any User Content as a substitute for professional advice.

12. LIMITATION OF LIABILITY

12.1 Exclusion of Damages

To the maximum extent permitted by applicable law, in no event shall We, and/or Our officers, directors, employees, agents, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising out of or relating to your use of or inability to use the website.

12.2 Cap on Liability

To the maximum extent permitted by applicable law, Our total liability to you for all claims arising out of or relating to these terms or the website shall not exceed the amount you have paid to Us in the twelve (12) months preceding the claim, or one hundred euros (€100), whichever is smaller.

12.3 Exclusions Apply

The limitations set forth in this section apply regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise, and even if We have been advised of the possibility of such damages.

12.4 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages, so some of the above exclusions and limitations may not apply to you. In such cases, our liability will be limited to the fullest extent permitted by applicable law.

13. INDEMNIFICATION

13.1 Your Indemnification Obligation

You agree to indemnify, defend, and hold Us harmless, including but not limited to Our officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your use of the Website;
• Your User Content or any content you submit, post, or transmit through the Website;
• Your violation of these Terms;
• Your violation of any rights of another person or entity; and
• Your violation of any applicable laws or regulations.

13.2 Defence and Settlement

We reserve the right to assume the exclusive defence and control of any matter subject to indemnification by you, in which event you will cooperate with Us in asserting any available defences.

14. THIRD-PARTY LINKS AND CONTENT

14.1 Third-Party Websites

The Website may contain links to third-party websites or services that are not owned or controlled by Us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

14.2 No Endorsement

The presence of any link does not imply endorsement by Us of the linked website or any association with its operators. You acknowledge and agree that We shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with use of or reliance on any such third-party content, goods, or services.

14.3 Your Responsibility

You are solely responsible for your interactions with third-party websites and services. We encourage you to review the terms and privacy policies of any third-party websites you visit.

15. DISPUTE RESOLUTION AND GOVERNING LAW

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malta, without regard to its conflict of law provisions.

15.2 Jurisdiction

You agree that any legal action or proceeding arising out of or relating to these Terms or the Website shall be instituted exclusively in the courts of Malta, and you irrevocably submit to the jurisdiction of such courts.

15.3 Informal Resolution

Before initiating any formal legal proceedings, you agree to first contact us at info@ikri.net to attempt to resolve any dispute informally. We will attempt to resolve disputes in good faith within 10-working days, with the right to extend for a further 10-working days. The timeframe may be paused if We require information and/or documentation from You and/or Third-Parties, to which we have no control on the timeframe. If then you are not satisfied with our reply, you may initiate formal legal proceedings as established by law.

15.4 Waiver of Class Actions

To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

16. GENERAL PROVISIONS

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Us regarding the use of the Website and supersede all prior or contemporaneous understandings and agreements.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remainder of these Terms, which will otherwise remain in full force and effect.

16.3 Waiver

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision, and Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

16.4 Assignment

You may not assign or transfer these Terms or your rights hereunder, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms at any time without notice or consent. Any attempted assignment in violation of this provision shall be null and void.

16.5 Survival

Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

16.6 Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms where such failure results from any cause beyond Our reasonable control, including but not limited to technical failures, internet service provider failures, natural disasters, or governmental actions.

16.7 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

16.8 Language

These Terms may be translated into other languages. In the event of any conflict between the English version and any translation, the English version shall prevail.

17. CONTACT INFORMATION

17.1 Questions and Concerns

If you have any questions, concerns, or complaints regarding these Terms or the Website, please contact us via Email: info@ikri.net

17.2 Notice Requirements

Any notices or communications to Us required or permitted under these Terms should be sent to the contact information provided above. Notices to you may be provided via email to the address associated with your account or by posting on the Website.

17.3 Response Time

We will endeavour to respond to all inquiries within a reasonable timeframe, typically within ten (10) business days.